Why combine UCaaS and SD-WAN as a single solution for your enterprise? Well, let’s first look at the numbers. Today, most UCaaS vendors provide either 99.9% or a 99.99% reliability model, which ...

Understanding the Context

We observe most legacy vendors, like Avaya and Cisco, approaching cloud sales from the UCaaS angle, with solely Genesys emerging as a CCaaS competitor. Additionally, the emergence of natively built ... Business Wire: Europe Unified Communication as a Service (UCaaS) Market (2016-2022) - Key Vendors are BT Group, West Corporation & Microsoft Corporation - Research and Markets Europe Unified Communication as a Service (UCaaS) Market (2016-2022) - Key Vendors are BT Group, West Corporation & Microsoft Corporation - Research and Markets Computerworld: UCaaS buyer’s guide: How to choose the right unified communications platform for your company UCaaS buyer’s guide: How to choose the right unified communications platform for your company No Jitter: UCaaS Plus CCaaS: What are the Use Cases, Where are the Hurdles? Individually, Unified Communications as a Service (UCaaS) and Contact Centers as a Service (CCaaS) are hot topics in the enterprise communications space.Put them together and they become even hotter: ...

Key Insights