customer service representative - MARKETING
As a 20-year residential HVAC business owner, my ongoing challenge has been maintaining happy and consistent customer service representatives (CSRs). Despite competitive wages, improved benefits, and ... A 47-year-old customer-service representative for Southwest Airlines says it's been a challenge.
Understanding the Context
They've worked there since 2008 and the airline pays them $30 an hour. They said they've dealt with ... Timmia McIlwaine began working as a customer service representative for a major airline 11 years ago, and she remembers often going nearly a month without handling a single angry call. That was before ...
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Key Insights
Reaching out to customer service can be frustrating, especially after long hold times or a messed-up order. But the person answering your call isn’t the one who caused the issue—they’re the one trying ... Business Insider: I do customer service at Southwest. I just want to help, but sometimes people get so mad police have to step in. I do customer service at Southwest.
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I just want to help, but sometimes people get so mad police have to step in. USA Today: Customer service workers endure abuse, threats, from hostile callers, report says Yahoo: Your Phone Carrier's Customer Service Might Be Completely Changing Soon - Here's Why Your Phone Carrier's Customer Service Might Be Completely Changing Soon - Here's Why