Entrepreneur: Your Customers Want to Text You — Why Text Messaging is the New Customer Service Channel Customers Love The Most Your Customers Want to Text You — Why Text Messaging is the New Customer Service Channel Customers Love The Most Texting provides the opportunity for an ongoing conversation even when the customer is on the go. Messaging allows a conversation to be nearly as real-time as a voice call and allows for a lot more ... abc7NY: 'Smishing': US Postal Service issues warning about text message scam.

Understanding the Context

Here's what to know Millions of holiday greeting cards and gift packages are making their way through the U.S. Postal Service system in the next few weeks. But scammers are taking advantage, and customers need to be on ... 'Smishing': US Postal Service issues warning about text message scam.

Key Insights

Here's what to know The Times-Reporter: Latest online scam: Watch out for bogus customer service numbers There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky accent who demands a credit card on the spot when you call a fake ...