Customer satisfaction scores are on the rise at banks, J.D. Power's latest study shows. Credit unions are, on average, showing higher customer satisfaction scores than at banks.

Understanding the Context

But nearly one-third ... Key insight: Customer-satisfaction scores at superregional banks dropped 3% year over year, according to the American Customer Satisfaction Index's 2026 Finance Study. What's at stake: The dip created ... PHOENIX — Cox Communications, Arizona’s largest cable company, and CenturyLink have seen their customer satisfaction scores drop, according to an annual survey from the American Customer Satisfaction ...

Key Insights

After enduring a two-year dip in customer satisfaction scores — and even being bested by rival Yahoo Inc. last year — Google Inc. came roaring back in 2008 to score the highest customer satisfaction ... SlashGear: This Luxury Tire Brand Gets JD Power's Lowest Customer Satisfaction Score In 2026 Hankook was the least-satisfying tire brand in J.D. Power's 2026 customer satisfaction survey, finishing well below brands like Michelin and Goodyear.

Final Thoughts

This Luxury Tire Brand Gets JD Power's Lowest Customer Satisfaction Score In 2026 24/7 Wall St: This Fast-Food Chain Has the Absolute Lowest Customer Satisfaction Score MSN: J.D. Power study: Customer satisfaction increasing at banks but more so at credit unions J.D. Power study: Customer satisfaction increasing at banks but more so at credit unions SlashGear on MSN: This Over-The-Range Microwave Brand Has Higher Customer Satisfaction Than LG While LG may be a big name in a variety of appliances and devices, when it comes to over-the-range microwaves, its customer satisfaction rating could be better. Business Wire: Atmos Energy Hits Highest Customer Satisfaction Score Since 2018, as Energy Utilities See Gains, ACSI Data Show ANN ARBOR, Mich.--(BUSINESS WIRE)--Following four years of flat performance, residential customer satisfaction with the energy utilities industry rises 4% to an ACSI score of 75 (out of 100), ... Atmos Energy Hits Highest Customer Satisfaction Score Since 2018, as Energy Utilities See Gains, ACSI Data Show AOL: This Truck Tire Brand Gets JD Power's Lowest Customer Satisfaction Score In 2026 This Truck Tire Brand Gets JD Power's Lowest Customer Satisfaction Score In 2026