common mistakes in customer journey optimization - MARKETING
Businesses can live or die on the strength of their customer service. That doesn't mean customers expect flawless service -- but it does mean you should try to avoid some of the more common mistakes ....
May 28, 2026
Businesses can live or die on the strength of their customer service. That doesn't mean customers expect flawless service -- but it does mean you should try to avoid some of the more common mistakes ... Forbes: 7 Mistakes That Are Diminishing Your Customer Care During Major Transformation Forbes: Common Omnichannel Mistakes Brands Still Make (And How To Avoid Them)