Social media marketing (SMM) is the use of social media platforms to interact with customers to build brands, increase sales, and drive website traffic. Business Day: Social media, a place for brand positioning, not just for posting – Buzz Africa CEO Social media, a place for brand positioning, not just for posting – Buzz Africa CEO Asian News International: Pavan Kaushik's O3 Theory: A Framework for Social Media Crisis Management As social media continues to amplify brand conversations in real time, even a single post can escalate into a full-blown crisis within minutes. Addressing this growing challenge, Pavan Kaushik, ...

Understanding the Context

Social media management often feels like an endless juggling act—balancing content creation, scheduling, and audience engagement across multiple platforms. Whether you’re an individual creator trying ... Asianet Newsable on MSN: Pavan Kaushik unveils 'O3 theory' for social media crisis management Investopedia: Social Media Marketing (SMM): What It Is, How It Works, Pros and Cons